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    All FAQS >
    Coronavirus Ticketing T&Cs

    Events occasionally may need to be cancelled or postponed. In the event of early cancellation, details of the action to take and any deadlines for refund requests will be posted to It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled the Agent will use reasonable endeavours to notify ticket holders of the cancellation. Notices of cancelled dates will be posted to

    Can I purchase a carer ticket?

    If the full price ticket buyer can prove, by supplying documentation, that they are gaining support through one of the follow benefits, Personal Independence Payment (PIP), Disability Living Allowance (DLA), Employment and Support Allowance (ESA), Blue Badge or relevant medical documentation to support an injury such as a doctor’s note, then they are entitled to book one carer ticket along with their own ticket. Carer tickets need to be booked via the website.

    You will need to bring your relevant documentation with you to Wildfires, and will need to show the ticketing team your documentation if asked. 

    I’ve purchased tickets for Big Church Day Out already, can I get a refund?

    Unfortunately, as stated on the ticketing Terms & Conditions, we’re not able to refund or change tickets once purchased. If you booked your Big Church Day Out tickets before the Wildfires launch please email

    My e-ticket isn’t downloading and printing correctly, what should I do?

    Sometimes printing directly from the internet can mean e-tickets print out a bit funny. If you try downloading your e-ticket and then printing it, the problem tends to go away!

    I have a question about my ticket, who do I contact?

    Please email to talk to one of our team.

    I’m not able to come to Wildfires anymore, can I get a refund?

    We’re sorry that you’re unable to come to Wildfires – we’ll miss you!!

    Unfortunately, as stated on our ticketing Terms & Conditions, we’re not able to refund or change tickets once purchased. 

    I can’t find my e-tickets!

    Do not worry! All you need to do is log into your account you created when you ordered your tickets. The login link is on the top right hand side of the Big Church Tickets website:

    Once you have downloaded your tickets, please print them out and bring them along with you where they will then be exchanged for wristbands on-site. We can’t wait for you to join us!

    We can’t wait for you to join us!

    Are you able to give me a discount?

    All Wildfires tickets are already discounted so unfortunately we’re not able to discount tickets further on an individual basis. We choose to make all our ticket prices as cheap as we are able to and as an event we have to fundraise large amounts of money to cover the losses that the event makes, which in part is due to our discounted prices.

    We do appreciate however that for some the cost may still be challenging, but as Wildfires is already ‘sponsoring’ a large part of the ticket price we encourage people to find their own way of supporting the cost of the tickets such as by asking their Church Leader for advice and support.

    Why is there a service charge added to the ticket price?

    A 10% service charge will be added to all ticket prices. The service charge covers the large costs associated with ticketing events of this kind and include admin, customer service, card processing fees, development costs, production of wristbands and on-site ticketing & staff costs. These costs are spread across every individual who attends the event and your service charge is non-refundable.

    Can I pass my ticket onto someone else?

    The name on the e-ticket does not affect it’s use. Please feel free to pass your ticket onto someone else.

    Does my Wildfires event ticket include a camping ticket?

    You’ll need to purchase a camping ticket in addition to your Wildfires event ticket. The camping ticket covers the cost of a pitch for camping but you’ll need to arrange your own tent.